Our leaflet "Online services and records access" gives information on access to your medical records, electronic prescribing, booking your appointment online, ordering your repeat medicine online, SMS text messaging, email, Twitter, Facebook and our Blog. Our leaflet also includes an application form to register for these services. Please click here for the leaflet Online services & records access leaflet and Application for online services. Using our online service (SystmOnline) you can now access your medical record (currently allergies, drug sensitivities and medicaiton), book an appointment with your doctor and order repeat medication. You can access these facilities using links from our web site or using an App for your iOs device.
To access our online services please book an appointment to come in with a completed application form and relevant ID as detailed in the leaflet. This is so that we can issue a login and verify that the login details being given are correct and relate to the right patient record. Please note that this process will take up to two weeks to complete.
If you are already using SystmOnline to book appointments and order medication and would now like access to your medical record we will ask you to make an appointment to come in with a completed Application form and ID as per the leaflet before we can give you access to this new service.
Our email address can be used to send us comments and suggestions. Medical matters cannot be dealt with via email. If you have a query regarding a medical matter including appointments and prescriptions, please telephone reception to make an appointment to see or speak to the appropriate person. To make a complaint please go to practice policies.