Online booking, prescriptions, text, email and online access to patient records
People registered with a GP surgery can now book appointments and request repeat prescriptions at a time convenient to them, thanks to GP online services. Reminders for appointments and some test results can be sent via text. We sometimes use email to send out news and other information. People can also sign up on this website to receive a copy of our newsletter.
These services enable people to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them rather than calling or visiting the surgery.
This approach can save people a phone call or journey to the surgery, and allow them to do what they need to when the surgery is closed. Patients living with a long term health condition such as diabetes can also benefit by having a greater involvement in their healthcare as they can access test results and keep track of their treatment.
All patient information is kept securely. A page on this website allows access to the information patients need. Smartphone and tablet users can also download an app which gives users the same access as the website.
This works alongside traditional methods of accessing GP services, it does not replace them. By allowing people who want to make appointments and order prescriptions this way, it should become easier for others to get through on the phone to their surgery during busy periods.
If you want to register for GP online services you will need to fill out a form and show two forms of ID, one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as council tax bill). If you don't have photo ID or anything with your address on it, it does not mean you will not be able to use online services, the staff here may be able to help.
To register for GP online services, call in to see us or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices.
Please note that while our email address can be used to send us comments and suggestions, medical matters cannot be dealt with via email as transmission is not secure or confidential. Emails are given the same priority as letter post, therefore if your enquiry is urgent please telephone and make an appointment to see or speak to the most appropriate person.
The practice complaints procedure can be found in our practice policies section.