In an Emergency
In the event of a life threatening emergency please telephone 999. Please do not attend accident and emergency unless you have sustained an injury that needs immediate attention or are very unwell. If you are not sure please telephone us or when we are closed telephone 111 for advice.
Minor injuries are usually cuts, grazes, minor falls, animal bites, minor burns, bruising, sprains, strains, foreign bodies and minor bumps.
The nearest minor injuries unit (MIU) is at Honiton Hospital between 08:00 and 22:00 daily. If you are not sure what to do, please telephone NHS 111 for further advice.
We encourage all our patients to take responsibility for their own health and well being. Therefore part of your on going health care is to maintain a healthy lifestyle. The NHS has developed an excellent web site called NHS Choices to help you to do this at http://www.nhs.uk/Pages/HomePage.aspx.
You can manage self-limiting illnesses such as coughs, colds, sore throats, stings, diarrhoea and sickness at home with the help of pharmacy advice and over the counter medicines. The NHS Choices web site gives lots of help on this and advises you about when to contact us. For the safety of other patients and our staff you must telephone us first if you or a member of your family or friend needs to see us and they are suffering from diarrhoea, vomiting or flu like symptoms.
Confidential (and in a private consulting room if available/requested) expert advice and often treatment for minor ailments including coughs, colds, high temperature, blocked nose, sore throat, aches, pains and headaches, hay fever and allergies, insect bites and stings, indigestion and diarrhoea, constipation and haemorrhoids, heartburn, contact dermatitis and minor skin infections, warts and verrucas, athlete’s foot, mouth ulcers, cold sores, conjunctivitis, earache, thrust, cystitis, nappy rash, head lice and threadworms. Pharmacists also advise on wellbeing and prescription queries and concerns including a review of your current medications.
You can make an appointment online, at the reception desk or by telephoning between 0830 to 1330 and 1400 to 1800 Monday to Friday. Our telephone lines are closed between 1330 and 1400 please avoid making calls at this time. Our reception desk is usually open all day between 0800 and 1830.
We are closed at weekends and Bank Holidays. Occasionally we also close for staff training, please check the latest news page on our web site before making a special journey to see us.
How to Book an Appointment with a GP or other Healthcare Professional
All GP and nurse consultations are by appointment. Please give the receptionist brief details of your problem so that you can be signposted to the most suitable appointment for you.
We ask that routine appointments are booked 2-3 weeks in advance and with your named GP or the GP you usually see. We offer online booking for routine appointments.
If you need an appointment within the next 2-3 days and there are no appointments available, you may be offered a telephone call with your named GP or the GP you usually see.
If you are very unwell and need to see a health professional today, please telephone. Our Patient Services Advisors will signpost you either to a telephone consultation or an on the day appointment with a nurse practitioner or to a telephone call with the duty doctor. The duty doctor will then decide the best course of action and you will be seen if necessary.
Practice Nurses and health care assistants can provide a number of services by appointment including blood tests, lifestyle advice and disease prevention advice, smoking cessation advice and treatment, cervical smears, immunisations, basic travel advice, childhood/baby vaccinations (Monday 14:30—16:15, Thursday 10:30—11:45), family planning, emergency contraception, teenage health matters, management of long term health problems and chronic disease. They also offer health and well being checks for carers and patients with learning disabilities.
Practice Pharmacist consults with patients and GPs to optimise prescribing. The pharmacist reviews and reconciles medication and provides specific advice, guidance and education to patients and the practice team.
We will make every effort not to run late but from time to time it is unavoidable. Running late happens for a variety of reasons. You can help us and the patients that are booked in after you if you book a double appointment for complex or multiple problems and book individual appointments for each person who needs to be seen. Your doctor may ask you to book another appointment if you require more time than is available (10 minutes) or you want to discuss more than one problem.
Please let us know without delay if you cannot attend so that we can offer your slot to someone else.
Late for Appointments
If you are late for your appointment, we will do our best to rebook you in as soon as possible. However, you may be asked to return later or on another day.
To reduce the number of wasted appointments through failure to attend, and to minimise the effect of running late on other patients and our clinicians, we take these issues very seriously and we have a policy for missed appointments and lateness. Please let us know if you have difficulty communicating with us or attending appointments. If you repeatedly fail to attend without letting us know or are repeatedly late for your appointment, we will raise this formally with you and as a result you may be removed from our list and have to find an alternative practice.