Please let us know, without delay, if you cannot attend an appointment so that we can offer your slot to another patient.

If you are late for an appointment, we will do our best to book you in for another one as soon as possible.

However, please be aware that you may be asked to return later that day or on another day.

To reduce the number of wasted appointments through failure to attend, and to minimise the effect of running late on other patients and our clinicians, we take these issues very seriously. Therefore, we have a policy for missed appointments and lateness.

Please let us know if you have difficulty communicating with us or attending appointments.

If you repeatedly fail to attend your appointments without letting us know, or you are repeatedly late for your appointments, we will formally raise this with you. This may result in you being removed from our patient list, and asked to find an alternative practice.